AI Collection Calls and Payment Reminders

An AI collection call is a call in which an AI assistant, instead of an agent, rings customers whose payment is coming up or late and reminds them of it. The assistant speaks natural Turkish, states the amount and the due date, listens to the customer and records the outcome: did they give a payment date, say they've already paid, or dispute it.

Traditionally a team calls the list one by one. As the list grows, reminders slip, unanswered calls get lost and the team's time goes on repeating the same sentence. The assistant calls the whole list at the hours you set, retries those who don't answer and shows each person's latest status in the panel. Your team only handles disputes, payment plans and special cases.

The same assistant works on inbound calls too: it verifies customers asking about their debt, gives them the details and records "I've paid" notices, so fewer routine calls reach your collections team.

Coming due: a short reminder before the due date prevents many late payments in the first place. The assistant states the amount and date and answers any question the customer has.

Overdue: the assistant politely tells the customer the payment is late, asks when they can pay and notes the date. If they ask for a payment plan or more time, it passes the request to your team without promising anything.

Taking the payment during the call: on enterprise setups the assistant connects to your payment system. During the call it sends the customer an SMS with a payment link, the customer pays through it, and once the payment succeeds the record is written to your CRM. Card details are never read out on the phone.

A collection call should bring in the payment without losing the customer. The assistant speaks politely, without pressure and in your brand's tone. It never promises instalments, extensions or discounts; those decisions stay with your team.

In the ready-made finance examples the assistant never asks for the full card number, CVV, password, SMS code or ID number, and it gives no account or debt details to anyone who isn't verified. When a customer disputes, it records the request and transfers the call to your team; in the WhatsApp payment plan example it stops the reminders once the customer disputes.

You decide who is called, on which days and hours and how many times. Mark anyone who says they don't want to be called as "Do not call" to take them off future calls.

Banks and finance companies use it on payment reminder, collections and debt enquiry lines. On inbound calls the assistant verifies the caller, gives the debt details and records "I've paid" notices and disputes; it passes payment plan requests to an adviser without promising anything.

Insurers and agencies use it for premium reminders: the assistant calls the policyholder, reminds them without pressure, notes the answer and transfers disputes and cancellation requests to an agent. In the ready-made insurance examples the assistant never takes payment by phone and never promises instalments, extensions or discounts.

Schools remind parents of instalments and payments and answer instalment questions. Property managers send residents service charge reminders. Subscription and service businesses can follow upcoming and late payments with the same flow.

On ready-made packages you upload the list in an Excel file, describe the conversation in the panel and start the calls; no code needed. The assistant connects to CRMs such as HubSpot, Salesforce and Zoho from the panel, and to your own software via REST API and webhooks.

For tasks such as debt enquiries or taking the payment during the call, we connect to your banking and payment systems through a custom integration. For organizations that must keep data on their own systems, it can be installed on your own servers and run on local LLM, STT and TTS models.

Each person's status, call history and recording stay in the panel. Write the payment date the customer gave, whether they disputed or whether they said they'd paid as report questions; the AI answers them on every call and you download the results to Excel.

So you see on one screen which customer will pay when, who needs another call and which cases are left for your team.