Security

Security and Data Protection

Calling AI (Sirius AI Tech) processes your customer conversations in line with KVKK and GDPR. Your data is never used to train AI models, it is encrypted in transit and at rest, and your team's access is limited by role-based permissions. For enterprise customers, the system can also run on your own servers.

Where is your data kept?

Call recordings, transcripts and account data are hosted on access-restricted servers in secure data centers. With an enterprise quote, Calling AI can be installed on your own servers (on-premise), so your data never leaves your organization's infrastructure.

AI and your data

Calling AI uses large language models (LLM), speech-to-text (STT) and text-to-speech (TTS) models to understand and answer conversations; some of them are models we built ourselves. On-premise installations can run on local LLM, STT and TTS models, so conversations never leave your infrastructure. Your customer data is never used to train the models.

Encryption

All traffic between the website, the panel and phone connections is encrypted with TLS. Call recordings, transcripts and account data are also stored encrypted.

Access and permissions

In the panel, role-based permissions decide what each user can see and change. Payments are taken through iyzico; your card details are never stored by Calling AI.

Retention and deletion

Call recordings and transcripts are kept while your account is open and deleted on request or when you close your account. Account and usage data is deleted or anonymized; invoice and legal records are kept for the period the law requires.

Questions about security

Will callers know they're talking to an AI?

Calling AI speaks naturally, in your brand's tone of voice. It can also be set to introduce itself as an assistant at the start of the call.

Is my data used to train AI models?

No. Your conversations and customer data are never used to train the models; they are processed only to serve you.

Can I delete my data?

Yes. Call recordings and transcripts are kept while your account is open and deleted on request or when you close your account. Only invoice and legal records are kept for the period the law requires.

Can we install Calling AI on our own servers?

Yes. With an enterprise quote, Calling AI can be installed on your own infrastructure (on-premise) and run on local LLM, STT and TTS models. Talk to our team for details.

Try it free

Build your assistant today.

Set it up by chatting; run phone, e-mail, WhatsApp and web chat conversations from one panel.

14 days free · No charge when the trial ends · KVKK compliant