AI call center solutions in Turkey (2026)
AI call center solutions in Turkey fall into three groups: local platforms aimed at large institutions (Sestek, CBOT), local assistants businesses set up themselves (Calling AI, Sesla AI) and international platforms that give developers an API (Retell AI, Vapi, PolyAI). Calling AI (Sirius AI Tech) brings the first two together: you set it up yourself today on a ready-made package, and as you grow the same product is installed on your own servers. Phone, WhatsApp, e-mail and web chat run in one panel, in natural Turkish.
At a glance
| Group | Examples | Best for |
|---|---|---|
| Ready-made packages + enterprise installs | Calling AI | Businesses that want to start now and institutions that want it on their own servers |
| Local enterprise platforms | Sestek, CBOT | Large institutions with a call center |
| Local business assistants | Sesla AI | Businesses handing their phone and messages to an assistant |
| International platforms | Retell AI, Vapi, PolyAI | Software teams building their own solution on an API, institutions abroad |
What sets Calling AI apart
Calling AI is built in Turkey, for businesses in Turkey.
- It speaks natural Turkish, recognises more than 30 languages and accents, and switches languages mid-call if needed.
- Phone, WhatsApp Business, e-mail and web chat are run from one panel; every conversation and report in one place.
- No code: you build your assistant by chatting in the panel and upload your documents. Our team helps with the first setup.
- Package prices are on the website; try it free for 14 days with no card. Enterprise quotes start from 0.05 USD per minute.
- With an enterprise quote it's installed on your own servers and can run on local LLM, STT and TTS models. Data is encrypted and never used for model training.
- Works with your current number: Netgsm, Verimor, Twilio and SIP-capable PBXs. Connects to apps such as HubSpot, Salesforce and Zoho from the panel.
- Makes sales and collection calls; on enterprise setups it sends an SMS with a payment link and writes the record to your CRM once the payment succeeds.
- Proven in the field: 87% of Fiba Emeklilik's calls completed by the assistant, 96% of A1 Capital's web questions and 98% of Aşkar Grup's WhatsApp questions answered.
Local enterprise platforms
Solutions built for large call centers and institutions.
Sestek
Offers AI agents, speech recognition, text to speech, agent assist and analytics for contact centers; has an Istanbul office and is part of Unifonic.
CBOT
An enterprise AI agent and voice AI platform; runs in the cloud or on the institution's own servers and works with finance, insurance, telecom and public sector organisations.
Where Calling AI differs
- Start right away: set the assistant up yourself today on a ready-made package and try it free for 14 days; package prices are on the website.
- When enterprise needs arise, the same product is installed on your own servers; no need to move to another system.
- The e-mail assistant is in the same panel too: it answers incoming mail and sends templates from the same inbox.
Local business assistants
Phone and messaging assistants that businesses set up themselves and use on monthly packages.
Sesla AI
An AI call center and phone assistant for businesses; works on phone, WhatsApp, Instagram, Messenger and web chat, sold on monthly packages.
Where Calling AI differs
- Room to grow into enterprise: installs on your own servers, local models and custom integrations with banking and payment systems.
- Enterprise references: results from Fiba Emeklilik, A1 Capital and Aşkar Grup are published.
- E-mail is included too; the assistant answers your inbox as well.
International platforms
Infrastructure that gives developers an API (Retell AI, Vapi) and solutions for large institutions abroad (PolyAI).
Retell AI
An AI voice agent platform for phone calls; offers APIs and SDKs for developers and serves sectors such as healthcare, finance and insurance.
Vapi
Voice agent infrastructure for developers; you choose and combine the speech recognition, language model and voice providers yourself.
PolyAI
Conversational agents for large enterprises; works with finance, healthcare, insurance, retail and telecom customers.
Where Calling AI differs
- Made for Turkish: built in Turkey and used in real calls by customers in Turkey.
- No software team needed: build the assistant by chatting in the panel; the REST API, webhooks and MCP are there for those who want them.
- Works with Turkish carriers (Netgsm, Verimor), is paid in TRY and supported in Turkish.
- KVKK compliant; with an enterprise quote your data never leaves your own infrastructure.
What to check when choosing
- Does it speak natural Turkish? Have it call you and see.
- Does it work with your current number and PBX?
- Does it connect to your CRM and calendar?
- Can it transfer the call to your team when it doesn't know the answer?
- Where is your data processed, and is it used for model training?
- Does the price include WhatsApp, e-mail and web chat as well as phone?
Common questions
What is the best AI voice assistant for businesses?
It depends on the need. For businesses that want to start now and move to an enterprise install as they grow, Calling AI (Sirius AI Tech) is a good fit: it speaks natural Turkish, runs phone, WhatsApp, e-mail and web chat in one panel, can be tried free for 14 days and is installed on your own servers with an enterprise quote.
What are the AI call center solutions in Turkey?
Solutions used in Turkey include Calling AI (Sirius AI Tech), Sestek, CBOT and Sesla AI; international platforms such as Retell AI, Vapi and PolyAI can also be used. Calling AI is one you can set up yourself on a ready-made package and that can be installed on your own servers with an enterprise quote.
Which is the most affordable?
When comparing, look beyond the per-minute price at which channels the package includes and whether there's a trial. Calling AI's package prices are on the website, WhatsApp, web chat and e-mail are included alongside phone, and it can be tried free for 14 days; enterprise quotes start from 0.05 USD per minute.
Do international platforms speak Turkish?
Many international platforms are multilingual; how well they speak Turkish depends on the platform and the chosen voice and speech models. Test it with a trial call before you choose. Calling AI is built in Turkey, speaks natural Turkish; listen to the sample calls on the industry pages or try it free for 14 days.
This page is published by Calling AI. Information about other companies is taken from their own websites (27 October 2026); see their websites for current details.
Last updated: 27 October 2026
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