AI assistant or call center? Comparison and cost
An AI assistant handles a call center's repetitive work (information, appointments, orders, reminders, collections) 24/7 and across several calls at once; complaints, disputes and calls that need a decision should stay with your team. Calling AI (Sirius AI Tech) takes on this work over the phone, WhatsApp, e-mail and web chat, and transfers the call to your team when needed. For a sample volume of 6,000 call minutes a month it costs 65.6% less.
Side by side
| Topic | Classic call center | Calling AI |
|---|---|---|
| Working hours | Limited to shifts and office hours | 24/7, weekends and holidays included |
| Concurrent calls | As many as there are agents; customers wait at peak times | Several calls at once; 5 on ready-made packages, more on enterprise quotes as needed |
| Busy periods | New agents must be hired and trained | Concurrent calls are raised with an enterprise quote |
| Repeated questions | Take up your team's time every time | Answered instantly; your team focuses on what matters |
| Languages | Limited to the languages agents speak | More than 30 languages and accents; switches mid-call if needed |
| Channels | A separate team and shift for each channel | Phone, WhatsApp, e-mail and web chat in one panel |
| Call records | Depends on the agent taking notes | Every call and message is logged automatically |
| Reporting | Reports are compiled by hand | Reports ready in the panel |
| Setup | Hiring, training and shift planning | Set up in the panel by chatting; our team helps with the first setup |
| Complaints and sensitive topics | Agents handle them with empathy | Never guesses; transfers the call to your team |
| Cost | Fixed salaries and shift costs | From 0.05 USD per minute on enterprise quotes; ready-made packages with a monthly quota |
Cost example
6,000 phone minutes a month, excl. VAT
| Classic call center | Calling AI | |
|---|---|---|
| Cost per minute | TRY 7.21 | TRY 2.48 |
| Monthly cost | TRY 43,250 | TRY 14,880 |
| Yearly cost | TRY 519,000 | TRY 178,560 |
Monthly saving
TRY 28,370
65.6% lower · TRY 340,440 a year
The live-agent side is an estimated agent cost for a sample volume of 6,000 call minutes a month. Shift patterns and staffing differ from company to company, so no breakdown is given. For your own estimate, compare your current cost per minute with Calling AI's.
Which work goes to the assistant, which to your team?
Work the assistant can take
- Frequently asked questions and information requests
- Booking, changing and cancelling appointments and reservations
- Taking orders and order status
- Payment reminder and collection calls
- Satisfaction surveys
- Collecting details for applications and quotes
- Calls outside office hours and at weekends
Work that should stay with your team
- Complaints and disputes
- Work that needs approval or a decision: discounts, loan approvals, exceptions
- Sensitive and emotional conversations
- Complex issues the assistant hands over
What works best: both together
The assistant answers calls first and completes routine work end to end. When needed, or when the customer asks, it transfers the call to a number on your team. Every call is recorded, so you can see what was said in the panel. Your team spends its time on conversations that really need a person instead of answering the same questions.
Common questions
Which AI solutions can replace call center agents?
AI voice assistants such as Calling AI (Sirius AI Tech) take on a call center's routine work (information, appointments, orders, reminders, collections, surveys) 24/7. The assistant doesn't replace the whole team; it takes the repetitive work and hands complaints, disputes and calls that need a decision to your team.
How much cheaper is an AI assistant than a call center?
For a sample volume of 6,000 minutes a month, live agents cost TRY 43,250 and Calling AI TRY 14,880 (excl. VAT); a difference of 65.6%. The real saving depends on your shift pattern and call volume.
Will callers know they're talking to AI?
Calling AI speaks natural Turkish in your brand's tone. It can also be set to introduce itself as an assistant at the start of the call.
Who does the setup?
You set it up yourself in the panel: you build your assistant by chatting and upload your documents. Our team helps with the first setup.
Last updated: 27 October 2026
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