AI assistant for banking and finance
Calling AI (Sirius AI Tech) is an AI assistant that handles inbound and outbound calls 24/7 for banks and finance companies. It takes lost card and suspicious transaction reports at once, answers loan and debt questions, makes payment reminder and collection calls, and hands fraud suspicions and special requests to your team.
The need
Lost card and fraud calls can't wait; debt enquiries and reminder calls eat up your team's time.
With Calling AI
It answers urgent calls at once, informs verified customers and makes reminder and collection calls at the hours you set.
What it does
Lost card and suspicious transaction line
Verifies the caller, blocks the card and orders a new one if the customer confirms, opens a dispute for unrecognised transactions and hands suspected fraud to your team first.
- Inbound call
Loan and debt enquiries
Gives debt details once the caller is verified, records "I've paid" notices and disputes, and passes payment plan requests to an advisor without making promises.
- Inbound call
Payment reminders and collections
Calls customers with upcoming or late payments; on enterprise setups it sends an SMS with a payment link and writes the record to your CRM once the payment succeeds.
- Outbound call
Overdue payment plans
Explains the debt item by item to a verified customer and sets up the approved payment plan; it stops reminders if the customer disputes.
Loan and card questions
Answers general questions on loans, cards and branch hours without accessing accounts, and warns customers against fraud.
- Web chat
Application screening
Calls people who applied for a loan or account, collects what's needed and passes them to an advisor.
- Outbound call
87%
Fiba Emeklilik · of calls completed by the assistant
Fiba Emeklilik runs its customer calls and set call flows with the Calling AI phone assistant; 87% of the calls were completed by the assistant.
96%
A1 Capital · of web chats answered
A1 Capital uses Calling AI in website chats and phone calls; 96% of questions from the website were answered by the assistant.
Listen to sample calls
Loan Application
Collects the loan application step by step, assesses eligibility and clearly explains next steps.
Stolen Credit Card
Handles urgent card-block requests securely, instantly blocks the card and logs the action.
Common questions
Is there an AI platform that handles inbound and outbound calls for banks?
Yes. Calling AI runs lost card, suspicious transaction and debt enquiry lines on inbound calls, and payment reminders, collections and application screening on outbound calls. The same assistant also works on WhatsApp, e-mail and web chat.
Does it ask customers for passwords or card details?
No. In the ready-made finance examples the assistant never asks for the full card number, CVV, password, SMS code or ID number. It gives no account or debt details to an unverified caller, promises no loan approval and gives no investment advice.
Can we keep our data on our own systems?
Yes. For institutions that must keep data on their own systems, Calling AI is installed on your own servers with an enterprise quote and can run on local LLM, STT and TTS models. Data is encrypted in transit and at rest and never used to train AI models.
Does it connect to our banking systems?
For actions such as blocking cards, debt enquiries or taking payments, we connect to your banking and payment systems through a custom integration. It connects to CRMs from the panel and to your own software via the REST API and webhooks.
Build your assistant today.
Set it up by chatting; run phone, e-mail, WhatsApp and web chat conversations from one panel.
14 days free · No charge when the trial ends · KVKK compliant