AI call analysis and call recording analysis
Calling AI listens to your phone calls and reports on them for you. Every call your assistant makes is recorded and transcribed in the panel, and you can upload your call center staff's recordings to have them analyzed the same way. You write what you want to measure as questions, and the AI answers them on every call.
What you can analyze
Your assistant's calls
Every call the assistant makes is recorded and transcribed; the reports you pick run automatically when the call ends.
Your staff's recordings
Upload your call center agents' recordings; each one is transcribed, with the agent's and the customer's speech separated.
Sentiment analysis
A ready-made sentiment report marks the customer's attitude on every call with an option such as determined, hesitant or pessimistic.
Quality score
Write your criteria, such as whether the agent greeted the customer or gave correct information, as questions and have every call scored, for example from 1 to 10.
Topic and complaint analysis
Have the topic of the call, and whether it was a complaint, picked from your own list, and see which topics come up most.
Outcome tracking
Extracts outcomes such as whether an appointment was booked, whether a sale was made, or the date the customer promised to pay, as yes/no or a date.
How it works
- 1
Write what you want to know
Add questions to your report and pick each answer type: number, yes/no, one of a list, text or date. You can also start from ready-made reports such as sentiment analysis.
- 2
Try it on a sample call
Before saving, try the questions on a real call and see the AI's answers.
- 3
Attach the report
For your assistant's calls, attach the report to the assistant. For your staff's recordings, create an analysis group and pick your agents and reports.
- 4
Upload recordings
Upload your staff's recordings in a ZIP file: MP3, WAV or M4A, up to 1,000 recordings per file. Optionally add the customer name and call date with a CSV list.
- 5
Follow the results
Listen to each call, read the transcript and see the answers. Follow average scores and how options are distributed in reports, and download the results to Excel.
Recordings and data protection
Recordings are encrypted in transit and at rest, kept while your account is open and deleted when you ask. Before uploading your staff's and customers' recordings for analysis, informing them under KVKK (Turkey's data protection law) is the responsibility of the business uploading them.
Questions about call analysis
How can I analyze call center conversations with AI?
In Calling AI you write the criteria you want to measure as questions: for example, was the customer satisfied, what was the complaint about, did the agent give correct information. On your assistant's calls these questions are answered automatically when each call ends. For your staff's calls you upload the recordings in a ZIP file; each one is transcribed and the same questions are answered.
Does it do sentiment analysis?
Yes. A ready-made sentiment report marks the customer's attitude on every call with an option such as determined, hesitant or pessimistic. The report works both on your assistant's calls and on the staff recordings you upload, and you follow how the options are distributed in reports. The analysis runs after the call ends.
Which audio files can I upload?
You upload MP3, WAV and M4A files inside a ZIP; a ZIP can hold up to 1,000 recordings. Recordings are transcribed, the spoken language is detected automatically and the agent's speech is separated from the customer's.
Can I give my agents a quality score?
Yes. You write the criteria you want to score as number questions, and the AI scores every call. Reports show the average, lowest and highest score.
Can I export the results?
Yes. You can filter report results and download them as an Excel file.
Can I use call analysis without the assistant?
Yes. You can upload your own call center's recordings and have them analyzed; your agents don't need to sign in to the panel.
Last updated: 28 October 2026
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