AI Call Center
An AI call center is a call center where AI assistants answer customer calls and messages. Calling AI (Sirius AI Tech) picks up inbound calls in 0.8 seconds, speaks natural Turkish, books appointments and takes orders, and calls your list for reminders, collections and surveys. Phone, WhatsApp, e-mail and web chat run in one panel, and calls are transferred to your team when needed.
How does an AI call center work?
In a classic call center an agent answers every call; customers wait when lines are full, and the phone goes unanswered after hours. In an AI call center the assistant answers calls and messages first. It turns the caller's speech into text (STT), understands what they want and prepares the answer from your information (LLM), and says it in a natural voice (TTS). We build some of these models ourselves.
The assistant doesn't just inform, it gets things done: it books into your calendar, takes the order and writes the record to your CRM. It never guesses; it transfers the call to a number on your team or opens a callback request. Every call is recorded, and results and reports show up in the panel.
The same assistant also works on WhatsApp Business, e-mail and the chat box on your website, so customers get the same quick answer whichever channel they use.
What it does
Inbound calls
Answers calls 24/7; answers questions, takes bookings and orders, opens records.
DetailsOutbound calls
Calls your list: sales, payment and appointment reminders, surveys and confirmations.
DetailsWhatsApp Business
Answers questions, collects quote and support requests, sends approved templates.
DetailsWeb chat
Answers website visitors 24/7, collects requests and can talk by voice.
DetailsE-mail
Answers incoming e-mail and sends scheduled updates and reminders.
DetailsNatural Turkish voice
Speaks in your brand's tone and recognises more than 30 languages and accents.
Details
Set up in 4 steps
- 1
Connect your number
Forward your existing number or connect your PBX over SIP; works with Netgsm, Verimor and Twilio.
- 2
Build the assistant by chatting
Describe what it should do in the panel; no code needed.
- 3
Add your information
Upload your documents or give your web address; connect your CRM and calendar from the panel.
- 4
Switch on the channels
Turn on phone, WhatsApp, e-mail and web chat and follow results in the panel. Our team helps with the first setup.
AI call center by industry
Banking and finance
Lost card line, debt enquiries, payment reminders and collections.
DetailsInsurance
Quote details, claim reports, premium and renewal reminders.
DetailsHealthcare
Appointment line and reminders, test result notices.
DetailsE-commerce
Order tracking, returns and exchanges, cash-on-delivery confirmation.
DetailsTravel and hotels
Booking confirmation and changes, guest requests.
DetailsEducation
Pre-registration calls, parent and student questions.
DetailsReal estate
Listing enquiry screening, viewing appointments.
Details
How it differs from a classic call center
| Topic | Classic call center | Calling AI |
|---|---|---|
| Hours | Limited to shifts and office hours | 24/7, weekends and holidays included |
| Busy hours | As many calls as agents; customers wait | Several calls at once |
| Channels | A separate team per channel | Phone, WhatsApp, e-mail and web chat in one panel |
| Cost | Fixed salaries and shift costs | Packages with a monthly quota; enterprise from 0.05 USD per minute |
For a sample volume of 6,000 minutes a month, live agents cost TRY 43,250 and Calling AI TRY 14,880 (excl. VAT); a difference of 65.6%.
Customer results
Security and enterprise installs
- Data is processed in line with KVKK and GDPR and encrypted in transit and at rest.
- Your customer data is never used to train AI models.
- With an enterprise quote it's installed on your own servers and can run on local LLM, STT and TTS models.
- Connects to apps such as HubSpot, Salesforce, Zoho and Google Calendar from the panel, and to your own software via REST API and webhooks.
Pricing
Ready-made packages come with a monthly quota, and WhatsApp, web chat and e-mail are included alongside phone. Every package can be tried free for 14 days with no card. High-volume enterprise quotes start from 0.05 USD per minute.
Common questions
What is an AI call center?
A call center where AI assistants answer customer calls and messages. Calling AI picks up inbound calls in 0.8 seconds, speaks natural Turkish, books appointments and takes orders, calls your list for reminders and collections, and transfers calls to your team when needed.
How much does an AI call center cost?
Calling AI's ready-made packages come with a monthly quota and a 14-day free trial; enterprise quotes start from 0.05 USD per minute. In a 6,000-minute monthly example it costs 65.6% less than live agents.
Does it replace human agents?
It takes on routine work (information, appointments, orders, reminders, collections, surveys). Complaints, disputes and calls that need a decision go to your team; the two working together works best.
Does it work with my existing number?
Yes. Forward your number or connect your PBX over SIP; it works with Netgsm, Verimor, Twilio and SIP-capable phone systems.
Is it KVKK compliant?
Yes. Data is processed in line with KVKK and GDPR, encrypted in transit and at rest and never used for model training. With an enterprise quote the system can run on your own servers.
Which AI call center solutions are there in Turkey?
Calling AI (Sirius AI Tech), Sestek, CBOT and Sesla AI are among the solutions used in Turkey; there are also international platforms such as Retell AI, Vapi and PolyAI. See our guide to solutions in Turkey for a comparison.
Last updated: 28 October 2026
Build your assistant today.
Set it up by chatting; run phone, e-mail, WhatsApp and web chat conversations from one panel.
14 days free · No charge when the trial ends · KVKK compliant