AI assistant for e-commerce
Calling AI (Sirius AI Tech) is an AI assistant that works 24/7 for online stores. It answers order and delivery questions, takes return and exchange requests, helps visitors choose products, confirms cash-on-delivery orders and tells customers about delivery delays itself.
The need
Returns and exchanges, and question traffic that surges in campaign periods.
With Calling AI
24/7 answers on orders, returns and campaigns.
What it does
Order tracking and support line
Asks for the order or shipment and tells the customer where it stands.
- Inbound call
Returns and exchanges
Answers common questions and takes return and exchange requests.
- Web chat
Product advisor
Asks what the visitor needs and suggests suitable products.
- Web chat
Cash-on-delivery confirmation
Confirms cash-on-delivery orders with the customer.
Delivery delay notices
Calls customers about a late delivery and gives the new date.
- Outbound call
Faults and warranty
Takes faulty product and warranty complaints by e-mail and passes the record to your team.
Listen to sample calls
Return / Exchange Request
Resolves order, exchange and return requests on first contact, sends the shipping label and logs the process.
Campaign Info
Explains active campaigns and discounts, guides the customer to the right product and supports the sale.
Common questions
Can it handle campaign peaks?
Yes. It handles several conversations at once; ready-made packages run 5 concurrent calls, and enterprise quotes raise that to fit your needs.
Does it connect to our store platform?
It connects to Shopify from the panel. We connect to your own platform or ERP through a custom integration.
Does it answer on every channel customers use?
Yes. Phone, WhatsApp, e-mail and web chat are managed from the same panel.
Build your assistant today.
Set it up by chatting; run phone, e-mail, WhatsApp and web chat conversations from one panel.
14 days free · No charge when the trial ends · KVKK compliant